At the Lodge Veterinary Centre we offer a range of services to support you and your pet.
Please click on any on the headings below to find out more.
Emergency/Out of Hours Provision
There may be occasions when your pet requires emergency treatment outside of our normal opening hours. We are proud to be working in partnership with The Willows Veterinary Centre Emergency Service. The Willows offers our clients a friendly, highly trained and caring team who are available during the night, at weekends and Public Holidays. Their centre is at Highlands Road, Shirley, Solihull, B90 4NH.
If your pet needs emergency care, please call us on 0121 783 2327 or 0121 783 7158. If it is ‘out of hours’, our answering machine message will direct you to call The Willows on 0121 712 7071. They will make arrangements with you so that your pet can be seen.
The fees for an ‘out of hours’ consultation at The Willows are £105.77 before 11pm and £137.59 after 11pm.
Click on the link for more information about The Willows Emergency Service.
If your pet needs urgent care on a Sunday, appointments are available for sick pets only between 9.30am and 12.00pm. This service is be shared with Pype Hayes Veterinary Centre, 1066 Chester Road, Pype Hayes, Birmingham B24 0SA, on an alternate week basis.
Please call on our usual number 0121 783 2327 or 0121 783 7158 and the answering machine message will instruct you which surgery to call after 9.00am on Sunday morning to arrange an urgent appointment.
Please note that there will be additional charges for being seen as an emergency or urgent case. You will be advised of these costs at the time.
Any fees for emergency or out of hours care must be paid at the time of treatment or discharge.
In Patients at The Lodge Veterinary Centre
Any patients that have been hospitalised with us will continue to receive nursing care from our own staff on a 24 hour basis.
Prescriptions are available from this practice at a fee of £15.00 including VAT per prescription, for up to two items. Please note that any precription can only apply to ONE individual pet.
You may obtain Prescription Only Medicines, Category V, (POM-V’s) from your veterinary surgeon OR ask for a prescription and obtain these medicines from another veterinary surgeon or pharmacy.
Your veterinary surgeon may prescribe POM-Vs only for animals under their care. A prescription may not be appropriate if your animal is an in-patient or immediate treatment is necessary.
You will be informed, on request, of the price of any medicine that may be prescribed for your animal.
The general policy of this practice is to re-assess animals requiring repeat prescriptions every 3-6 months, but this may vary with individual circumstances. The standard charge for a re-examination is £20.50 including VAT.
Further information on the prices of medicines is available on request.
Due to Department of Trade and Industry and Veterinary Medicines Directorate Regulations, we are unable to credit clients for any medicines returned to us. We are happy to dispose of them safely for you free of charge.
Referrals and Second Opinions
There may be occasions when your pet requires referral to a more specialised centre. Referral Practices can often offer much more sophisticated treatment options than general practitioners as they will have a wealth of skill, expertise, experience and more advanced equipment. Referral disciplines include: Orthopaedics, Opthalmology, Medicine, Neurology, Oncology, Surgery and Diagnostic Imaging. We are extremely fortunate to be within an hour’s drive of several excellent Referral Centres across the Midlands region.
If your pet requires referral, the Vet will discuss all of the options, including obtaining estimates of costs, prior to sending your pet’s history.
Pet owners with Insurance may need to check with their Insurance Provider prior to referral and may be required to submit a pre-authorisation or attend a specific referral Practice.
Sometimes, as pet owners, we do not always agree with the diagnosis, prognosis or treatment options offered to our pet. In these circumstances, some clients may choose to request a second opinion.
Second Opinions can be provided internally, by a different Vet in the same Practice, or externally, at a completely different Practice.
It is in your pet’s best interests for the Vet who is providing a second opinion to have full access to any previous clinical history or diagnostic test results prior to examination. This ensures that the Vet does not unnecessarily repeat tests that have already been carried out, and gives an indication for deterioration or improvement in clinical symptoms. Formal consent for your pet’s history to be transferred between Practices is required.
Seeking a second opinion does not mean that you will no longer be registered with a Practice, unless you choose to transfer
Vaccination is one of the most important services that this practice offers. When we vaccinate your pet we are helping to protect it against many potential fatal diseases. Further when we see your pet for its puppy or kitten vaccination or its booster injections we use this opportunity to perform a thorough examination, give advice on diet, flea and worm control. It is also an occasion for you to ask any questions that you may have about your pet’s health.
Well pet blood testing
Many diseases that affect both cats and dogs may be present long before any signs are noted by the owner. With this in mind we offer a well pet blood test at a reduced rate at the time of vaccination. This test will identify early evidence of liver disease, diabetes or kidney disease.
Sadly thousands of dogs and cats are lost or stolen every day. To help prevent this we recommend and offer a safe and simple microchipping service. This involves inserting a microchip the size of a grain of rice under the skin. In puppies and kittens this may be done at 10 – 12 weeks. Adult pets can be microchipped at any time. You will need to book an appointment with us.
The microchip number and pet details are registered on a central computer database, allowing your pet to be identified and reunited with you as soon as possible.
Compulsory Microchipping of Dogs
Since April 2016 it has been a legal requirement for all dogs in England over 8 weeks of age to be microchipped.
Please ask a member of the team if you have any questions about microchipping your pet.
Many pet owners choose to have their pets neutered and it can play an important part in safeguarding their future well being. Cats should be neutered at 6 months of age to prevent unwanted preganacies in females or inappropriate spraying in tom cats. Bitches can be spayed at 6 months or in adults it is best to wait until 3 months after their last season. Male dogs can be neutered from 6 months onwards. We will always be happy to help and advise you.
Flea and worm treatments
At The Lodge Veterinary Centre we offer a range of flea and worm treatments. Dogs and cats should be wormed at least every 3 months for their own health and for public health reasons. If you have young children and you pet is a “hunter” you may even need to worm more frequently. Our staff will be happy to advise you on worming your pet.
Routine flea prevention is also recommended and there are many different products and regimes available to ensure that your pet and your house stay flea free. Again we are happy to advise you on all flea products available.
Recent studies have shown that over 40% of domestic dogs are overweight. Obesity in our pets predisposes them to serious health problems such as diabetes, arthritis and respiratory problems. We provide regular weight clinics at both surgeries with our qualified nurses were we can suggest and monitor weight loss programs for you pet.
During surgery hours Monday to Fridays we can usually provide a house visit by a veterinary surgeon as along as these are arranged before 10am on the day of the visit. However we are limited with the service we can provide at your house and it is often in your pets best interests that the are seen straight away at our main surgery. If you have transport issues we can provide details of various pet ambulance services.
With the introduction of the pet passport scheme it is now possible to take your dog out of the UK and bring it back again without it having to be placed into quarantine. However you must obtain a pet passport if you want to travel outside the UK with you pet. It can be time consuming and expensive to obtain a pet passport but the vets at our surgery are happy to explain the procedures and costs involved.
NOVEMBER 2018 UPDATE
With the uncertainty of the Brexit negotiations, the APHA have advised Practices that they may need to prepare clients for some possible significant changes to the Pet Travel Scheme. A letter will be sent to each affected client and further updates will be issued accordingly. Please find a link below to the government website for further information on being prepared for a no-deal Brexit, and do not hesitate to contact the Practice if you have any queries or concerns about European Travel from 29th March 2019.
Get in touch
If you are a client wanting to book an appointment, or if you are interested in finding out more about us, please give us call or get in touch using our online form:
Hodge Hill Surgery
Monday – Friday
8.30am – 7.00pm
8.30am – 3.00pm
9.30am - 12pm
(Every other Sunday)
Monday – Friday
9.00am – 11.00am
4.00pm – 6.30pm
There is a limited surgery for urgent appointments for existing clients on Bank Holidays (excluding Christmas Day, Boxing Day and New Years Day), which can be booked by telephoning the surgery between 9.30 and 11.45am on the day. Outside of these times, the Practice's Out of Hours Provision applies.