0121 783 2327 or 0121 783 7158 info@lodgevet.co.uk

Privacy Policy

This privacy policy is for www.lodgevet.co.uk and governs the privacy of its users.

Your privacy is taken very seriously and we are dedicated to handling your information in a secure and responsible manner.

This policy sets down the various areas where user privacy is involved and outlines the obligations and requirements for website users and owners. The policy also covers the way this website will protect user data as well as storing and processing that information.

Protecting Privacy

This website/the website owners take a proactive strategy on user privacy and provide appropriate measures to safeguard the privacy of users for the duration of their visit. The website complies with UK national laws and requirements for user privacy.

About Cookies

Cookies are small files saved to the hard drive of the user’s device, which track, save and store information regarding the user’s interactions and usage of the website. This enables the website, through its server, to produce a more tailored experience for site users.

This website incorporates a cookie plugin advising the user on his or her first visit to the website about the use of cookies. “Assumed consent” is used – if the user is unhappy about the use of cookies they can simply leave the website.

Users can also take necessary steps by adjusting the security settings of their web browsers to prevent the use of cookies from the website and its external serving vendors.

Tracking software is used to monitor website visitors to improve our understanding of how they make use of the website. This software is Google Analytics, which makes use of cookies to track visitor actions. Google Analytics will save a cookie to your device hard drive in order to track and monitor your engagement and usage of the website. It will not gather or store personal information. Read Google’s privacy policy for further information.

Other cookies may be stored to your device hard drive by external vendors should this website use sponsored links, referral services or adverts. These cookies track visitor conversion and referral and tend to expire after 30 days, although some may take longer to expire. None of the user’s personal information shall be gathered or stored.

Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such details requested at their own risk. Personal information will be private and stored securely until it is no longer needed; details can be found in the Data Protection Act 1998. This website endeavours to ensure a safe and secure form to email submission procedure but visitors using these forms do so at their own risk.

This website and its owners use any information submitted to supply further information about the products/services they offer or to help in answering any queries you might have. This includes using your details to subscribe you to any email newsletter the website uses but only if this was made clear to you and your permission was granted when submitting any form. Or whereby you the consumer have previously purchased or enquired about purchasing a product or service that the email newsletter relates to. This is not a complete description of your rights in regard to receiving email marketing communications. Your details will never be passed on to any third party.

External Links

Even though this website seeks to provide quality, safe and relevant external links, users ought to apply a policy of caution before following any external web links from this website. Such links are followed at the user’s own risk.

The website owners can neither guarantee nor verify the contents of any externally linked website despite their very best efforts. The website owners cannot b held liable for any damages or implications as a result of visiting any external links mentioned.

We encourage you to be cautions and to read the privacy statements of each and every website that collects your information.

This privacy statement only applies to information collected on this website.

Adverts and Sponsored Links

This website may include sponsored links and adverts. These sponsors and advertisers may have privacy policies regarding the adverts they serve.

Clicking on any such adverts will send you to the advertiser’s website through a referral program, which may use cookies and will track the quantity of referrals sent from this website. This may feature the use of cookies which may in turn be saved on your device hard drive. Sponsored external links are followed at your own risk and this website and its owners cannot be held liable for any damages or implications as a result of any external links mentioned.

Social Media

Interactions made through external social media services that this website and its owners participate with are subject to the terms and conditions as well as the privacy policies held with each social media service.

Users are encouraged to use social media platforms sensibly and with due care and attention in respect of their own privacy and personal details. We will never ask for sensitive information through social media services and encourage users wishing to discuss sensitive details to get in contact through primary communication channels like telephone and email.

This website may use social sharing buttons which help share web content directly from web pages to the social media services in question. Users are strongly advised prior to using these buttons that they do so at their own discretion and note that the social media service may track and save your request to share a web page respectively through your social media account.

Shortened Links

Users should use good judgement before clicking any shortened web addresses (urls). This website will try to ensure only safe and relevant urls are posted. However, social media platforms can be prone to spam and hacking; for this reason this website and its owners cannot be held liable for any damages or implications as a result of following any shortened links.

 

Services

We offer veterinary care for all small animals by appointment at our two surgeries.

Location

We have two  conveniently located surgeries one located in Hodge Hill and the other in Coleshill.

Special Offers

At Lodge Vets Ltd we believe in great value and always have a range of special offers available.

Pet Care Plan

Find out about our fantastic  Pet Care Plan.  Budget monthly for your pet's regular healthcare needs.

Get in touch

If you are a client wanting to book an appointment, or if you are interested in finding out more about us, please give us call or get in touch using our online form:

Hodge Hill Surgery

Opening Hours

Monday – Friday

9am – 6.00pm

Saturday

9.00am – 12.30pm

Sunday

CLOSED

Coleshill Surgery

Opening Hours

2024
Monday , Wednesday and Friday

9.30am – 5pm

Tuesdays and Thursdays

9.30am-12.30pm

 

Bank Holiday Surgery Hours

Bank Holidays

Both surgeries will be closed on Bank Holidays.  In the event of an emergency, please contact our Out of Hours Provision at The Willows Veterinary Centre on 0121 712 7070.